Privacy Policy

By consenting to this privacy policy, users agree that Stake may collect and process their personal data as described in this document. The following categories of personal information may be collected from users during registration, verification, or active use of the platform:

• Full legal name as provided during account registration or identity verification;
• Date of birth, collected to verify that the user meets the minimum age requirement for accessing the platform;
• Residential address, including city, state, pin code, and country of residence;
• Email address, used for account communication, notifications, and support correspondence;
• Phone number, collected for account verification and security alerts;
• Government-issued identity documents, such as a PAN card, Aadhaar card, passport, or voter ID, submitted during Know Your Customer (KYC) verification;
• Financial information, including bank account details, UPI identifiers, and payment method data associated with deposits and withdrawals;
• Transaction records, covering all deposit, withdrawal, bet, and bonus activity conducted on the account;
• Device and technical data, including IP address, browser type, operating system, device identifiers, and session timestamps;
• Geolocation data, collected to verify access jurisdiction compliance;
• Behavioural and usage data, such as navigation patterns, game history, and feature interactions recorded during platform sessions;
• Communications data, comprising the content of messages exchanged with the support team or submitted through contact forms.

All purposes for processing personal data are grounded in Stake’s legal obligations, contractual requirements, and legitimate commercial interests. Personal information collected from users is processed for the following operational and regulatory purposes:

• Account creation and management, to register users, maintain account integrity, and facilitate access to platform services;
• Identity verification and KYC compliance, to confirm user identity and age in accordance with applicable licensing and anti-money laundering regulations;
• Payment processing, to facilitate secure deposits, withdrawals, and transaction records associated with each user account;
• Fraud detection and prevention, to identify suspicious account activity, unauthorised access attempts, and potential misuse of the platform;
• Regulatory compliance and reporting, to fulfil obligations imposed by licensing authorities and applicable data protection legislation in relevant jurisdictions;
• Responsible gambling monitoring, to detect patterns associated with problem gambling behaviour and to enforce platform-level safeguards;
• Customer support, to respond to queries, resolve disputes, and document interactions for quality assurance;
• Service personalisation, to tailor platform content, promotions, and recommendations based on user preferences and activity;
• Security and risk management, to protect the integrity of the platform and its users through technical and administrative controls;
• Legal proceedings, to retain and present data where required in connection with regulatory investigations, audits, or litigation;
• Platform analytics and improvement, to assess service performance, identify technical issues, and improve the overall user experience based on aggregated usage data.

Stake does not sell or unlawfully transfer personal data to third parties under any circumstances. User data may be disclosed to third parties only under the following specific and legally grounded conditions:

• Regulatory authorities and licensing bodies, where disclosure is required to satisfy audit, reporting, or investigation obligations under applicable law;
• Law enforcement and government agencies, where a valid legal mandate, court order, or statutory obligation requires the production of user information;
• Payment service providers and financial institutions, where disclosure is necessary to process transactions, verify financial details, or investigate payment disputes;
• Identity verification and KYC service providers, where third party tools are used to authenticate user documents and confirm compliance with verification standards;
• Fraud prevention and risk management partners, where data sharing is required to detect and prevent financial crime or platform abuse;
• Technology and infrastructure providers, where third parties host, maintain, or operate platform systems under strict data processing agreements;
• Legal and professional advisors, including solicitors, auditors, and compliance consultants engaged to support the platform's legal and operational obligations;
• Successor entities, in the event of a corporate restructuring, merger, or acquisition, where user data is transferred as part of legitimate business continuity.

Before any disclosure occurs, Stake strictly verifies that all third parties meet the required data protection and security standards applicable under relevant legislation.

The Stake platform may contain hyperlinks directing users to external websites and online resources operated by independent third parties. The platform exercises no control over the content, privacy practices, data collection methods, or security standards of those external sites, and accepts no responsibility for the accuracy, legality, or safety of any information published on them. Users who choose to access external websites through links found on the platform do so entirely at their own risk. Stake assumes no liability for any damages, data loss, financial harm, or other adverse consequences arising from a user’s interaction with third party websites, including any personal data submitted to or processed by those external services.

Users in India who have concerns regarding the handling of their personal data may submit a formal complaint directly to the Stake support team through the platform’s designated communication channels, including the official support email address and the live chat facility available within the user account portal. Upon receipt of a complaint, the platform’s internal review process will be initiated, and users can expect an acknowledgement within 5 business days, with a substantive response provided within 30 days, subject to the complexity of the matter. In cases where the complaint is not resolved to the user’s satisfaction following the internal review process, users retain the right to escalate the dispute to the relevant regulatory authority or data protection supervisor in India, including the adjudicatory body designated under the Digital Personal Data Protection Act, 2023, once the corresponding enforcement framework becomes fully operational.