Responsible Gaming

Gambling always involves the risk of losing money. This is an inherent part of betting, and no strategy can eliminate this risk. Understanding this fundamental principle is the first step toward playing responsibly.

You can control your betting behavior by setting clear boundaries before you start. Decide how much money and time you can afford to spend, and stick to those limits. Never chase losses by placing larger bets to recover what you’ve lost. This approach often leads to greater financial harm.

Treat gambling as entertainment, not as a way to make money or solve financial problems. The house always has a mathematical advantage over time. Your goal should be to enjoy the experience within your means, not to generate income.

Use the control tools available on our platform to manage your activity. Deposit limits, session time reminders, and self-exclusion options help you stay within healthy boundaries. These tools are designed to support your wellbeing and prevent harmful patterns from developing.

Be honest with yourself about your gambling habits. If betting is affecting your relationships, work, or financial stability, it’s time to seek help. Recognising the signs early can prevent addiction from taking hold.

Gambling addiction is a serious condition that can harm your financial, emotional, and social wellbeing. Recognising the warning signs early is crucial for getting help before problems escalate.

• You spend more money on betting than you can afford to lose
• You chase losses by placing larger bets to recover money you’ve lost
• You borrow money or sell possessions to fund your gambling
• You lie to family or friends about how much time or money you spend on betting
• You neglect work, studies, or family responsibilities because of gambling
• You feel anxious, irritable, or depressed when you try to stop betting
• You gamble to escape problems or relieve feelings of stress or sadness
• You have tried to cut back or stop but find yourself unable to do so
• Your relationships are suffering because of your gambling habits
• You think about betting constantly, even when you’re not playing

If you recognise several of these signs in yourself, you may be developing or already have a gambling problem. Addiction doesn’t discriminate—it can affect anyone regardless of age, income, or background. The most important step is acknowledging the issue and seeking support.

Combating betting addiction requires commitment, support, and practical strategies. Here are recommendations that can help you prevent or address gambling problems:

• Set strict deposit limits on your account and never exceed them, no matter what
• Use session time reminders to alert you when you’ve been playing for too long
• Take regular breaks during gaming sessions to maintain perspective
• Never gamble when you’re upset, stressed, or under the influence of alcohol
• Keep track of the time and money you spend on betting in a journal
• Remove gambling apps from your phone and avoid promotional emails if you’re struggling
• Find alternative activities that you enjoy, such as sports, hobbies, or time with friends
• Talk to someone you trust about your gambling habits—secrecy often makes addiction worse
• Consider self-exclusion options if you feel unable to control your betting
• Seek professional help from counsellors or support groups that specialise in gambling addiction

These strategies work best when combined. Small changes in your behaviour can prevent problems from developing. If you’re already struggling with addiction, professional support is often necessary to achieve lasting recovery.

You don’t have to face gambling addiction alone. Multiple organisations in India provide confidential support, counselling, and treatment for people affected by betting problems.

• Alcoholics Anonymous India – While primarily focused on alcohol, many AA groups in India also address gambling addiction.
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – Offers treatment for behavioural addictions including gambling. Contact them at +91-80-2699-5000 or visit www.nimhans.ac.in
• iCall Psychosocial Helpline – Provides free and confidential counselling via phone and email. Call 9152987821 (Monday to Saturday, 8 AM to 10 PM) or email [email protected]
• Vandrevala Foundation – Offers mental health support including gambling addiction counselling. Call 1860-2662-345 or 1800-2333-330 (24/7 helpline)
• Fortis Stress Helpline – Provides mental health support for various issues including addiction. Call +91-8376804102

These organisations are staffed by trained professionals who understand addiction. Reaching out is a sign of strength, not weakness.

If you’re experiencing gambling addiction or need assistance with responsible gaming tools, our customer support team is here to help. We treat all enquiries with confidentiality and respect.

• Live Chat – Available 24/7 on our platform for immediate assistance
• Email Support – Send your enquiry to [email protected] for a detailed response
• Self-Exclusion Requests – Contact our team to temporarily or permanently exclude yourself from betting
• Account Limit Adjustments – Request changes to your deposit, loss, or session limits at any time

Our support team is trained to handle sensitive matters with care. We’re committed to helping you maintain a safe and healthy relationship with gambling. Your wellbeing matters more than any bet.