Support
Get help when you need it. Customer service is available through live chat, email, phone, and messaging platforms. The team responds 24/7 in multiple languages, including Hindi and English, with most queries resolved within minutes.
Live Chat Support
Live chat is the fastest way to reach the support team. Use it for urgent issues, quick questions, or account help.
- How to access: Log in and click the chat icon at the bottom right corner of the screen
- Best for: Account queries, deposit issues, bonus questions, and game-related problems
- Operating hours: Available 24/7, every day
- Languages: English, Hindi, and 10+ other regional languages
- Response time: Typically under 2 minutes during peak hours, often instant during off-peak times
- Tip for faster help: Have your account details ready and describe the issue in one message to get quicker resolution
Email Support
Email works best for detailed requests or non-urgent issues. Use it when you need to attach documents or explain complex problems.
- How to send: Compose an email with a clear subject line and detailed description of your question
- Best for: KYC document submission, account verification, withdrawal queries, and complaints requiring documentation
- Contact address: [email protected] (general queries), [email protected] (priority members)
- Response time: Usually within 4-6 hours, maximum 24 hours for complex cases
- Tip for faster replies: Use a specific subject line like “Withdrawal Delay – Account ID 12345” and include screenshots or transaction IDs when relevant
Phone Support
Phone support connects you directly with a team member. Use this when you need real-time conversation or guidance through a process.
- How to call: Dial the helpline number listed in your account dashboard or on the contact page
- Best for: Urgent payment issues, account lockouts, security concerns, or when you need step-by-step assistance
- Phone number: Toll-free number available for Indian players (check website for current number), international lines also active
- Operating hours: 24/7 availability with minimal wait times
- Response time: Average wait is under 3 minutes, most calls resolved in 5-10 minutes
- Tip for faster service: Call during early morning or late evening hours to avoid peak traffic, and keep your registered mobile number and email ready for verification
Technical Support
Technical support handles game glitches, payment failures, and login trouble. Contact this team when standard support cannot resolve your issue.
- How to reach: Use the dedicated technical support email or select “Technical Issue” in the live chat category menu
- Best for: App crashes, payment gateway errors, game loading problems, browser compatibility issues, or login failures
- Contact options: [email protected] (email), or priority chat queue labeled “Tech Team”
- Response time: Initial reply within 30 minutes, full resolution typically within 2-4 hours depending on complexity
- Tip for faster fixes: Include your device type (iOS/Android/Desktop), browser version, error message screenshot, and exact time when the issue occurred
VIP and Priority Support
VIP members get faster service and dedicated account managers. This tier is for high-volume players who need immediate attention.
- How to access: Automatically granted to players who meet monthly wagering thresholds or achieve platinum status in the loyalty programme
- Best for: Large withdrawal requests, custom bonus negotiations, exclusive event invites, and personalised betting limits
- Contact channels: Direct phone line (provided upon VIP qualification), priority email ([email protected]), and instant chat with dedicated managers
- Response time: Under 1 minute for live chat, under 2 hours for email, and immediate callback for urgent phone requests
- How to qualify: Maintain consistent play activity and reach monthly thresholds (contact customer service for exact criteria)
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Social Media and Messaging Support
Reach out through messaging apps and social platforms for quick updates or general questions. These channels are convenient if you prefer mobile-based communication.